Refund policy
Returns
Simple & Fuss Free
If you wish to return your item for any reason then simply get in touch within 14 days of receipt for a full refund. You can email us at bristolglassworks@gmail.com or call us on (+44)07754047093 or (+44) 07912445755
Domestic (UK) Returns
WIthin the UK, please return your item via Royal Mail Special Delivery (with tracking) to ensure it gets back to us safely:
Bristol Glassworks Ltd
371 Bath Road
Bristol
BS4 3EU
United Kingdom
We can't provide a refund for any items sent back to us untracked if they become lost or damaged in transit.
All items must be returned in the condition they were originally shipped to be eligible for a refund.
Customers are responsible for the cost of return shipping.
International Returns
If you arrange shipping yourself , please clearly mark the package as "UK RETURNED GOODS" to avoid additional charges.
As well as sending your item via a tracked service it's also important to mark the package with the correct information to avoid any unnecessary delays or fees through customs.
Any import fees incurred by Bristol Glassworks due to incorrect labelling will be deducted from the refund.
If you have any questions we are happy to help!
Damaged or Not what you expected?
If you believe your item may have been damaged in transit then please email bristolglassworks@gmail.com within 24 hours with a photograph and description of any damage.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will be more than happy to refund based on our assessment of the goods received .
Exchanges
We are happy to exchange your product for another, providing it is in the condition it was bought in (this will be at our discretion) if we have it in stock, but please note most of our work is made to order so direct swaps are not always available.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bristolglassworks@gmail.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.